babjee Privacy Policy — How We Handle Your Data

1. Who We Are and How to Contact Us

babjee operates as an offshore online sports betting and casino platform serving players in Bangladesh and other permitted markets. For all privacy-related enquiries, requests, and complaints, please contact our dedicated privacy support address:

Email: [email protected] (plain text — not a clickable link)

Support hours: 09:00 – 23:00 Bangladesh Standard Time (BST, UTC+6), seven days a week. We aim to respond to all privacy-related written requests within 5 business days.

2. Scope of This Policy

This policy applies to all personal data that babjee processes in connection with:

• Account registration and ongoing account management.
• Deposit and withdrawal transactions conducted via bKash, Nagad, Rocket, Upay, and bank transfer services.
• Participation in sports betting markets, live casino games, slots, crash games, and all other products offered on the Platform.
• Customer support interactions conducted via email or live chat.
• Marketing communications where the player has provided consent.
• Technical operations including fraud prevention, security monitoring, and platform analytics.

This policy does not apply to third-party websites or services that may be linked from the babjee Platform. babjee is not responsible for the privacy practices of those third parties.

3. Personal Data We Collect

babjee collects personal data through several channels. The categories of data we collect include:

3.1 Registration Data. When you create a babjee account, we collect your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, or Rangpur), email address, and mobile phone number. This information is required to create and maintain your account and is mandatory.

3.2 Identity Verification (KYC) Data. To comply with our Know Your Customer obligations and to prevent underage gambling, we may collect copies of government-issued identification documents (national ID card, passport, or driving licence), proof of address documents, and proof of payment method ownership. Players must be at least 21 years of age to use babjee; KYC documents are used to verify this requirement.

3.3 Financial Transaction Data. We collect data related to deposits and withdrawals, including payment method type (bKash, Nagad, Rocket, Upay, bank transfer), transaction reference numbers, amounts in Bangladeshi Taka (BDT / ৳), timestamps, and transaction status. We do not store full mobile banking PINs or passwords.

3.4 Gameplay and Betting Data. We record details of all wagers placed, games played, bet amounts, outcomes, and account balance movements. This data is used for account management, dispute resolution, and responsible gaming monitoring.

3.5 Device and Technical Data. When you access babjee, we automatically collect your IP address, browser type and version, operating system, device identifiers, session timestamps, and pages visited. This data helps us secure the Platform and improve the user experience.

3.6 Communications Data. If you contact our support team, we retain records of that correspondence including the content of messages, the date and time of contact, and any documents exchanged, for quality assurance and dispute resolution purposes.

3.7 Marketing Preference Data. Where you have opted in to receive promotional communications, we record that consent together with the date it was given. We also record any subsequent withdrawal of consent.

4. How We Use Your Personal Data

babjee processes your personal data for the following specific purposes, each of which has a defined legal basis:

• Account creation and management: Processing is necessary to perform the contract between you and babjee. Without this data, we cannot provide the Platform services.
• Payment processing: Processing is necessary to execute deposit and withdrawal transactions and to maintain accurate financial records.
• Identity verification and fraud prevention: Processing is necessary for compliance with our anti-money-laundering and KYC obligations, and to protect the Platform from fraudulent activity.
• Customer support: Processing is necessary to respond to queries, investigate complaints, and resolve disputes in accordance with our Terms & Conditions.
• Responsible gaming monitoring: We analyse gameplay patterns to identify signs of problem gambling and to enforce self-exclusion and deposit limit arrangements where applicable. This processing is carried out in the legitimate interest of player welfare.
• Platform security and fraud detection: Technical and device data is processed to detect and prevent unauthorised access, account takeovers, and abuse of promotional offers.
• Service improvement and analytics: Aggregated and anonymised usage data is analysed to improve Platform performance, game selection, and user experience. This processing does not involve identifiable personal data.
• Marketing communications: Where you have given explicit consent, we may send you promotional offers, bonus notifications, and platform updates via email or SMS. You may withdraw this consent at any time by contacting [email protected].

5. Sharing Your Personal Data

babjee does not sell, rent, or trade your personal data with third parties for their own marketing purposes. We may share your data with the following categories of trusted partners, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive only the minimum transaction data necessary to process deposits and withdrawals.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to facilitate gameplay. They do not receive your full personal profile.
• KYC and identity verification providers: Third-party identity verification services may process copies of your identification documents on our behalf, under strict data processing agreements.
• Fraud prevention and security services: We use specialist providers to monitor for suspicious activity, account abuse, and automated betting tools.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts where we are required to do so by applicable law or by a valid legal order. We will notify you of such disclosures where permitted by law.
• Professional advisers: Our lawyers, auditors, and accountants may access personal data as strictly necessary for their professional services, subject to professional confidentiality obligations.

All third-party service providers engaged by babjee are required to process personal data only for the specific purpose for which it was shared and in accordance with applicable data protection standards.

6. Cookies and Tracking Technologies

babjee uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit the Platform. We use the following categories of cookies:

• Essential cookies: These are required for the Platform to function correctly. They manage your login session, maintain your account state, and enable core security features. Essential cookies cannot be disabled without breaking the Platform.
• Analytics cookies: With your consent, we use analytics tools to understand how players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data is aggregated and does not identify individual users.
• Preference cookies: These remember your settings and preferences (such as language or notification choices) to improve your experience on return visits.
• Marketing cookies: With your explicit consent, we may use cookies to deliver relevant promotional content. You can withdraw this consent at any time via your browser settings or by contacting us.

You can control and delete cookies through your browser settings. Please note that disabling non-essential cookies does not affect your ability to use core Platform features.

7. Data Retention

babjee retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following specific retention periods:

• Active account data: Retained for the duration of your account and for a period of 5 years after account closure, to comply with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for 7 years from the date of the transaction, in accordance with standard financial record-keeping obligations.
• KYC documents: Retained for 5 years from the date of account closure or the date of the last transaction, whichever is later.
• Support correspondence: Retained for 3 years from the date of the interaction, unless the matter is subject to ongoing legal proceedings.
• Marketing consent records: Retained for the duration of your consent and for 2 years after withdrawal of consent, as evidence of compliance.

When data is no longer required, we securely delete or anonymise it so that it can no longer be associated with any individual.

8. Data Security

babjee implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• At-rest encryption for sensitive personal data stored in our databases.
• Role-based access controls ensuring that only authorised babjee personnel can access personal data, and only to the extent required for their role.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Multi-factor authentication requirements for all administrative access to systems holding personal data.
• Incident response procedures enabling us to detect, contain, and report data breaches in a timely manner.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in protecting your account — please use a strong, unique password and never share your login credentials with anyone.

9. Your Data Rights

babjee recognises the following rights for all players in relation to their personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account username.

• Right of Access: You may request a copy of the personal data babjee holds about you, together with information about how it is being used.
• Right to Rectification: If your personal data is inaccurate or incomplete, you may request that it be corrected or updated without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected. Note that this right is subject to our legal retention obligations — we cannot erase transaction or KYC records that we are required by law to retain.
• Right to Restrict Processing: You may request that we limit how we use your data in specific circumstances, such as while a dispute is being investigated.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes, where your individual circumstances justify it.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

We will respond to all verified data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and we will notify you of the extension.

10. Children and Age Verification

babjee's services are strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. During the registration and KYC process, we verify the age of all players. If we discover that we have inadvertently collected data from a player under 21, we will immediately close the account and delete all associated personal data in accordance with our data retention obligations.

Parents and guardians who believe that a minor may have registered on the Platform are encouraged to contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

11. International Data Transfers

babjee operates as an offshore platform and your personal data may be transferred to and processed in countries outside Bangladesh. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection principles. These safeguards may include standard contractual clauses, data processing agreements, or the application of recognised international data transfer frameworks.

By using babjee, you acknowledge that your data may be transferred outside Bangladesh for the purposes described in this policy.

12. Changes to This Privacy Policy

babjee reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify active players via their registered email address or through a prominent notice on the Platform.

Your continued use of babjee after the effective date of any revised policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how we handle your data.

13. Complaints

If you believe that babjee has handled your personal data in a manner that does not comply with this policy or applicable data protection principles, please contact our support team in the first instance at [email protected]. We take all privacy complaints seriously and will investigate your concern promptly.

If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction. babjee will cooperate fully with any such regulatory investigation.